Terms and Conditions
Harry Holtby Bridal Accessories
Our trading address is:
4 Scott’s, Bowes Offices, Lambton Estates, Co-Durham, DH3 4AN
You can contact Harry Holtby via e-mail or post.
By email to info@harryholtbycouture.com
By post in writing to: 4 Scott’s, Bowes Offices, Lambton Estates, Co-Durham, DH3 4AN
Please note all calls may be recorded for training purposes.
Orders
Orders may be placed online 24/7. If you have any trouble ordering online, please email us at info@harryholtbycouture.com
Confirmations
Harry Holtby will send you a confirmation of your order by email. If there are any issues with your order, we will advise you as soon as possible. If you change your mind after placing an order, please contact us within 24 hours and we can cancel or amend your order. If you wish to cancel any items, we will need written confirmation via email within the 24 hours of your order being placed, after this date any items cannot be cancelled. We are not however able to accept changes or cancellations after this time as all items are bespoke and made to order and will go into production after 24 hours.
Delivery Dates
Delivery dates stated on our website at the time of your order are an estimate date. The dates are subject to change due to shipping delays that may occur which are out of our control.
Payment
Harry Holtby accepts payments from all major debit and credit cards excluding American Express.
Products and Descriptions
Every care will be taken to ensure that details of our products and prices are correct. We do however reserve the right to (i) change prices if necessary and without prior notice (ii) to offer an alternative of the same quality and value, if for any reason an item be no longer available due to our stockists. In this unlikely event, we will of course notify you immediately. Should we be unable to fulfil your order, or part of, we will not be liable for the failure to deliver those goods in question. This does not affect your statutory rights.
Statutory Rights
Please be advised that all items will undergo thorough inspection by our quality team before being dispatched.
If the goods are faulty, not what you ordered, or do not reach you in perfect condition, you are entitled to a full refund or replacement. Please return the goods with a description of the fault, together with any original box/packaging, where applicable. In these circumstances, Harry Holtby will reimburse the return delivery costs based on the original post and packaging charges, and will send a replacement if required, postage paid.
Returns & Refunds Policy
We hope that you will be delighted with everything you purchase from Harry Holtby Bridal Accessories. If for any reason you are not satisfied, please contact us within 48hours of receiving your order via email at info@harryholtbycouture.com. Please note that we are unable to accept returns of any bespoke items, as these have been made to your certain specification.
Please take care when trying on wedding veils, particularly floor length veils which are likely to drag on the floor when tried. We reserve the right to decline refunds for any veils which are covered in pet hairs, carpet fibres, or human hairs. Veils returned in this condition will not meet our quality control standards for goods returned and will not be refunded. Any returned veils with make-up marks, or any other dirty marks, snags, tears, with damage to beading edging or embellishment (where applicable) will not be refunded.
Please be advised that all items returned will undergo thorough inspection by our quality team. Items returned for a refund which are not in perfect condition will not be refunded.
All veils are delivered in a box, with the option of adding a veil bag and hanger. Any returns should be returned in the same manner, as the box packaging is considered part of that product. Any other form of damage such as tears, sticky labels and tape directly on the box will result in the refund being declined. We accept that occasionally veil boxes may be damaged in transit. This will not affect your refund.